Accountability through Practical Norms: Civil Service Reform in Africa from Below..

    Health and education are key public services with particular importance for national development. The research findings show that civil servants in the education and health sectors in Tanzania have developed a range of practical norms to get their job done, especially due to overwhelming demands from poorer sections of the population, complicated bureaucratic procedures and interference of political leaders. However, practical norms are ambivalent. They are often employed to get the job done but they also lend themselves to corrupt practices. In this project, therefore, using a case study approach we examine the everyday experiences of Tanzanian civil servants in health and education and the importance of practical norms. The impact of practical norms on service delivery in these two public service sectors in the context of resource scarcity and the organisational environment is the focus of this study.

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ESRFs activities are supported by the Government of the United Republic of Tanzania, United Nations Development Programme (UNDP), African Capacity Building Foundation (ACBF) and International Development Research Centre (IDRC)